PRODUCT SERVICE CENTER
Service has been the foundation of Lu silk for a long time, and it is the core strength that has enabled Lu silk to continue and develop in modern times. From the leader riding a bicycle up the mountain and down the countryside to sell silk fabrics, to the current sales consultants visiting customers to try out Lu silk products, every detail of life is a link in the Lu silk service chain
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Lu 'an Mansion weaves a deep commitment to its users with the warmth of silk and always cherishes its loyal members as if they were family. We not only promise the quality commitment of "worry-free return and exchange" and "ten thousand yuan compensation for any fake", but also safeguard every trust with a lifelong after-sales service system - from considerate cleaning and care to rejuvenating old items, from environmental recycling to customized wedding rooms, making our products a bond that conveys warmth. Membership points will never be reset to zero. Every bit of consumption turns into a token of appreciation that can be fulfilled. Annual active users will receive customized gratitude gifts, and wedding customers will also receive a Ruyi parent-child pillow on their anniversary, witnessing the peaceful passage of time. For high-level members, we create exclusive privileges through cultural gatherings such as the afternoon tea at the Forbidden City Private Residence, allowing traditional craftsmanship to blend with the aesthetics of life. Lu 'an Mansion, with care beyond transactions, accompanies users in writing warm promises of important moments in life, making every stitch and thread a tender mark in the long river of time.
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Worry free cleaning and care
For all products sold by the company, we will provide you with lifelong home tutoring and cleaning services; Ensure worry free care for you.
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Repair worry free
For all products sold by the company, we will provide lifelong services for repairing damages and smoothing and tidying silk tires; Ensure worry free use.
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Worry free renovation
If the product cannot be fur ther repaired,it canbe modified The compary only charges basic material fees to ensure worryfree product value.
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Energy saving recycling
The brand's silk quilts that are idle or no longer in use at home can be exchanged for any product in the store with a 200 yuan consumption voucher through energy-saving recycling. The excess amount can be used to pay the price difference.